Privacy Policy

1. Who We Are

Electronic Parts Market (electronicpartsmarket.com, the "Platform") is operated by Hong Kong Electronic Market Co., Limited, Room 1717, Huaqiang South Garden, Futian District, Shenzhen, Guangdong, China ("we", "us"). We are responsible for the personal data described in this Privacy Policy. It applies together with our Terms of Service.

2. Information We Collect

• Account and company: name, email address, phone and mobile numbers, a hashed password, your role, and company details (legal name, business type, country, city, address, website, registration or tax identifiers, logo and the documents you upload for verification). If you sign in with Google we receive your name, email address and Google account identifier.
• Trading activity: stock listings, RFQs and BOM files, quotes, proforma and commercial invoices, orders, payment declarations and receipts, shipping and tracking details, ratings, notes, VIP service requests, partner applications and articles.
• Plans and billing: plan requests, platform dues, payment references and confirmations. Payments are made by bank transfer; we do not collect card numbers.
• Communications: messages sent through the contact and FAQ forms, and emails.
• Technical data: IP address, the approximate country and city derived from it, browser and device information, pages visited, referring page, time stamps, security and rate-limit records, and the time and IP address of each agreement you accept.

We do not ask for sensitive data such as health or biometric information. Please do not send it to us.

3. How We Use Information

• To provide the Platform: accounts, company review and verification, listings, RFQs, quotes, orders, notifications, plans and their limits, and support (performance of our contract with you).
• To keep the Platform safe: preventing fraud, counterfeit trading and abuse, enforcing our Terms, securing accounts (legitimate interests).
• To bill commissions, plans and services and to keep accounting records (contract and legal obligation).
• To understand and improve the Platform and to publish aggregated market statistics, for example most active countries or most requested parts, which do not identify individuals (legitimate interests).
• To send newsletters and announcements, which you can stop at any time with the unsubscribe link (legitimate interests or consent, as required by law).
• To comply with the law and respond to lawful requests (legal obligation).

4. What Other Members See

• Public: your company profile (name, business type, country, city, website, verification status, ratings, partner status), open stock listings and published articles with the author's company.
• Open RFQs and stock offers are public, with the name, country and verification status of the company that posted them.
• Company contact details (phone, email and registered staff) are shown only to members whose company has an active VIP or VIP+ plan.
• Trading partners see each other's company and contact details within a quote, PI, CI or order.

5. How We Share Information

We do not sell personal data. We share it only as follows:

• With service providers that host and run the Platform for us: our server hosting provider, Cloudflare (content delivery, security and privacy-friendly website analytics) and Google (only if you choose Google sign-in, and Google Translate when a page is shown in another language - see Cookies). Email is sent from our own mail server.
• With banks and, where needed, carriers or laboratories, when you use a VIP service or the payment intermediary service.
• With other members as described above.
• When required by law, to protect our rights or the safety of others, or in connection with a merger, acquisition or sale of our business, under confidentiality.

6. Cookies and Similar Technologies

Strictly necessary cookies (always on): a session cookie that keeps you signed in and protects forms against cross-site request forgery, and short-lived values such as the page to return to after signing in. Cloudflare may set security cookies and provides privacy-friendly web analytics that does not use tracking cookies. We do not use advertising or cross-site tracking cookies. You can block cookies in your browser, but signing in will then not work.

Translation (Google Translate): the Platform is written in English. When your browser language, or the country you visit from, uses another language, or when you choose a language under Language at the bottom of the page, the page is translated in your browser by Google Translate. For this the text of the page is sent to Google (Google LLC, under Google's own privacy policy) and Google's script may set its own cookies. We set the cookie googtrans with the chosen language, epm_tr_seen (the automatic choice was made) and, if you choose Show original (English), epm_tr_off so that pages are no longer translated automatically. Visitors who read the English page load nothing from Google. Machine translations may contain errors; the English text is binding.

Analytics cookies (only with your consent): when you choose Accept analytics in the cookie banner, we set our own analytics cookies (epm_consent with your choice, epm_ux with a random visitor id, kept up to 12 months) and record which pages you open, how long they are in use, how far you scroll, which link or button you clicked last and which page you open next. We use this only to find and fix the places where the site is hard to use. It is never sold or shared with advertising networks, form entries are never recorded, and the records are deleted after 90 days. If you choose Only necessary, no analytics cookie is set and page visits are only counted anonymously. You can change your choice at any time: Cookie settings.

7. Data Retention

• System and security logs: 30 days.
• Account and company data: while your account is open, and afterwards only as long as needed to close open matters, settle dues or meet legal duties.
• Orders, invoices, payment and billing records: as long as tax, accounting and commercial laws require (often several years).
• Backups: daily database backups are kept for about one week and are then overwritten; encrypted off-site copies follow the same rotation.

8. International Transfers

Our members, servers and service providers are located in different countries, so your data may be processed outside your own country. Where the law requires it we use appropriate safeguards, such as contractual protections, for these transfers.

9. Security

We protect data with encrypted connections (HTTPS), hashed passwords, form protection, rate limits, access controls for our staff, security headers and encrypted off-site backups. No system is completely secure; please use a strong, unique password and tell us at once about any suspected misuse of your account.

10. Your Rights

Depending on the law that applies to you, you may ask us to access, correct, delete or restrict your personal data, to object to its use, to receive a copy in a portable format, or to withdraw a consent you gave. Write to [email protected]. We may need to verify your identity and will answer within 30 days. Some data must be kept for legal reasons (see Data Retention). You may also complain to your data protection authority.

11. Marketing Emails

Newsletters and announcements contain an unsubscribe link; after you unsubscribe we keep your email address on a suppression list so that you are not emailed again. Service messages about your account, plans, dues and trades are not marketing and are still sent.

12. Children

The Platform is for businesses and is not intended for anyone under 18. We do not knowingly collect data from children.

13. Changes to This Policy

We may update this Privacy Policy and publish each new version with its version number and effective date. Signed-in members are asked to accept a new version before they continue to use the Platform.

14. Contact

Hong Kong Electronic Market Co., Limited, Room 1717, Huaqiang South Garden, Futian District, Shenzhen, Guangdong, China.
Privacy requests: [email protected]